How can HQ help you today?

Will Call/Box Office 4

• When does Will Call/Box Office open and close?
• Is an ID or Driver's License required?
• Can the Box Office hold wristbands for a friend coming later?
• Where is the Box Office?

Purchasing Wristbands 10

• How does Layaway work? Can I pay over time?
• Can I buy a wristband at the gate?
• Will wristbands sell out?
• Is Electric Forest all-ages?
• What payment methods are accepted?

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Account Information 1

• How do I update my account information? Change my password?

Delivery & Registration 2

• When do Wristbands ship?
• Is it possible to upgrade my Wristband?

Wristband Support 6

• How do I sell my wristband?
• When are Early Arrival, Group Camping or Single Occupant Passes delivered?
• Does Electric Forest have a phone number?
• How do I contact Electric Forest HQ?
• Why do I get the "Are You a Real Fan?" error?

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Official Wristband Exchange 10

• What can I buy/sell on the Official Wristband Exchange?
• What if I am on a Layaway Payment Plan for something I want to sell on the Official Wristband Exchange?
• Can I pay for my purchase on the Official Wristband Exchange with a Layaway Payment Plan?
• What if I want my Wristband back once it has been sold on the Official Wristband Exchange?
• Can I sell my Lodging Package on the Official Wristband Exchange?

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On Sale 7

• What do I get with my Loyalty Code?
• Is Layaway available during the Loyalty On-sale?
• How do I fix my Loyalty Status?
• What are Loyalty Benefits?
• How do I get my Loyalty Pin?

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